Cancellation and Refund Policy


1.1  RETURN POLICY: All products purchased from Essence of India may be returned within 30 days. The returned products will not be accepted if the same are in damaged condition or used condition. Kindly retain all packaging materials and product/s until a set of instructions from Essence of India regarding the same is received.

 

1.2      All defective products are to be returned to Essence of India in its original condition, original packaging, with the invoice and sealed carefully. Please return your order with the return label issued to you by the customer care team at the time of return confirmation. Safe receipt of defective product by Essence of India is sole responsibility of the customer.

 

1.3      REFUND - Essence of India will refund the paid amount only if the order at delivery is damaged, faulty or if the order is wrong.

 

1.4      No refund will be given by Essence of India if the order has been delivered with the color and size as selected by the customer while placing the order. In the event of the error having occurred on the part of Essence of India, the product can be replaced or the amount can be refunded at the sole discretion of Essence of India.

 

1.5    Cancellation: The customer can only cancel the order within 24 hours of placing the order. Once a cancellation is requested, Essence of India  will process the same and refund the monies to within 7 working days.

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